Refund policy
Return and Refund Policy
At EthioRoot, we want your Teff Melts to arrive in good condition and your order to be correct.
Returns and exchanges
Because our products are food, we do not accept returns or exchanges for change of mind, taste preferences, or items ordered by mistake, including unopened products.
If there is a problem with your order, please contact us so we can help.
Damaged, defective, incorrect, or missing items
Contact hello@ethioroot.com within 30 days of delivery if your order arrives damaged, contains defective or incorrect products, or is missing items. If your order has not arrived, contact us as soon as you notice the delivery issue.
Please include:
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Your order number.
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A description of the problem.
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Photos of the affected product and packaging, when applicable.
After reviewing the issue, we will provide a refund or replacement for confirmed order problems at no additional cost to you. Replacements are subject to availability.
Please do not send products back unless we specifically ask you to. If a return is necessary, we will provide instructions and a prepaid return shipping label.
Refunds
We will email you when your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to post the refund.
If more than 15 business days have passed since approval and you have not received your refund, contact hello@ethioroot.com.
Your rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
For questions or help with an order, email hello@ethioroot.com.
EthioRoot Naturals, LLC